CALL US AT 479.452.5836
At Rainwater's, we want you to love your purchase! If something isn’t quite right, we’re here to help with a hassle-free return process. Please review our policy below to understand how returns work.
Return Timeframe
• You may return eligible items within 30 days of delivery.
• Returns must be initiated by [specific date calculation, e.g., “30 days from the date your order is delivered”].
Eligibility for Returns
• Items must be unworn, unwashed, and in original condition, with all tags and packaging intact.
• Final sale items, such as [list exceptions, e.g., “clearance items, underwear, or custom-made clothing”], are not eligible for return.
• Proof of purchase (e.g., order confirmation email or receipt) is required.
How to Return an Item
1. Contact Us: Email us at service@rainwater-s.com or call 479.452.5836 within 30 days of delivery to request a return. Please include your order number and a brief reason for the return.
2. Pack Your Item: Securely package the item in its original packaging, including all tags and accessories.
3. Ship It Back: Use the prepaid return label provided (if applicable) or ship the item to:
Rainwater’s
9700 Rogers Ave
Fort Smith, AR 72903
o Note: Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
4. Confirmation: Once we receive and inspect your return, we’ll notify you by email about approval or rejection.
Refunds
• Approved returns will be refunded to your original payment method within 7-10 business days of receipt.
• Original shipping fees are non-refundable, except in cases of defective items or store error.
• If an item is returned damaged, used beyond normal trying-on, or without tags, we reserve the right to deny the refund.
Exchanges
• We’re happy to exchange items for a different size or color (subject to availability). Follow the same return process and specify your exchange preference when contacting us.
• Exchanges are processed once the original item is received and inspected.
Defective or Incorrect Items
• If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We’ll cover return shipping costs and provide a replacement or full refund, based on your preference and stock availability.
Questions?
Need help? Reach out to us at service@rainwater-s.com or 479.452.5836 We’re available [e.g., Monday-Friday, 10 AM - 6 PM Central Time to assist you!
